WHAT SHOULD YOU DO
IN THE EVENT OF AN EMERGENCY?
If You Smell Gas
Call NGES on 0800 111 999
If You Smell Gas
Call NGES on 0800 111 999
If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787.
If a Fire Breaks Out
Call 999 IMMEDIATELY
It goes without saying, but if a fire breaks out at the property,
call 999 immediately.
Please contact us to let us know about the incident, and we will request more information from you.
If You Have No Heating or Hot Water
First check whether this issue is caused by low pressure. You can do this by checking your pressure gauge to see if it is below 1. If it is, it may need repressurising. If it’s caused by an issue with your thermostat, please check the device’s manufacturer guide for a possible solution.
If repressuring the boiler does not solve the issue, please call our emergency plumber on 07802 299 157 and he will attend as soon as he is able.
Uncontrollable Water Leaks - Call Our Emergency Plumber on 07802 299 157
If you have an uncontrollable water leak, call the number above for our emergency plumber and carry out the following steps to the best of your ability:
1. Find the source of the leak and try to catch the water in some form of container
2. Locate and turn off the stop tap* Turn the handle clockwise
3. Switch off the electricity
* In a home the inside stop tap is usually located under the kitchen sink but can also be found in the following places:
Other kitchen cupboards
Downstairs bathroom or toilet
Garage or utility room
Under the stairs
For Problems With Electrical Supply Call National Grid on 0800 6783 105
For Problems With Electrical Supply
Call National Grid on 0800 6783 105
For power cuts use the emergency number 105
For Water Supply or Drain Issues Call Severn Trent Water on 0800 783 4444
Or visit their Emergency Contacts Page
Lost Your Key?
If you have lost your key, email the office to request a replacement. We do charge for replacements.
Lost Your Key?
If you have lost your key, email the office to request a replacement. We do charge for replacements.
Lost Your Key?
If you have lost your key, email the office to request a replacement. We do charge for replacements.
If You Rent a Property From Us
If you cannot see your problem listed above, please send us an email with any pictures or videos of the problem that you feel are relevant, and we will respond as soon as we are able.
Lost Your Key?
If you have lost your key, email the office to request a replacement. We do charge for replacements.
If You Rent a Room From Us
Emergency contact information can be found on the communal noticeboard. This can usually be found in the kitchen or hallway.
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If you cannot see your problem listed above, please send us an email, with any pictures or videos of the issue that you feel are relevant and we will respond as soon as we are able.
